How to Request Deletion
Email support@mprlab.com from the address associated with your TAuth account. Use the subject "Kamu account deletion" and state whether you want the complete account deleted or only specified Kamu data deleted.
Include the sign-in provider and the account email shown in Kamu. Do not send a password, payment-card number, store-account credential, receipt secret, or identity document unless support gives you a secure, case-specific method.
We may ask you to sign in again or complete another proportionate verification step before deleting data. This prevents another person from deleting your account without permission.
Data We Delete
After verification, we delete or de-identify the Kamu and TAuth account identifiers, basic profile data, app-controlled account preferences, and support or feedback records covered by the approved request when we control those records and no retention exception applies.
We also request deletion or de-identification of the Kamu customer mapping and subscription metadata held by service providers when that data is controlled on our behalf and deletion is permitted. The completed request does not delete the underlying Google, Apple, or Paddle account.
Data We May Retain
We may retain limited transaction, tax, accounting, fraud-prevention, security, dispute, chargeback, support, and legal records for the period required by law or reasonably needed to establish, exercise, or defend legal claims. Where practical, retained records are restricted or de-identified.
Apple, Google Play, Paddle, RevenueCat, and other independent providers may retain purchase or account records under their own legal obligations and policies. Contact the provider directly for data it controls independently.
Subscriptions and Access
Deleting a Kamu or TAuth account does not automatically cancel an Apple App Store, Google Play, or Paddle subscription. Cancel renewal through the billing platform before requesting account deletion if you do not want the subscription to renew.
Account deletion removes the TAuth identity used to recognize cross-platform entitlement access. Access may not be recoverable after deletion even if a billing-platform subscription remains active.
Data-Only Requests and Contact
You may request deletion of selected Kamu data without deleting the entire account by emailing support@mprlab.com and naming the data you want removed. We will explain any data that cannot be deleted and the applicable retention reason.
For privacy or legal questions, email legal@mprlab.com.